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Vacancy details

SS-2988 - Lounge Assistant Manager (Hotel) - Afternoon Tea and Light Section


Are you looking for the next step in your career? Would you like to work for one of the UKs leading 5 hotels? This employer offers a real opportunity for you to further your career and develop as they continue their domination of 5* prestige hospitality. If you have food and beverage supervisory experience from within a 4* or 5* environment we would love to hear from you.


  • To be responsible for the smooth running of the shift in the lounge area as below.


  • Provide excellent service to our guests.
  • Offering Afternoon tea, All day dining or beverages from the Bar to our guests
  • Taking orders and delivering within a timely manner
  • Being knowledgeable about the menu and dietary options available.
  • Ensure all areas are kept clean and orderly at all times.
  • Assist with ordering and stock control where necessary.
  • Have a high level of presence on the floor and be confident in communicating with guests ensure that their expectations are met and exceeded.
  • Ensure that all billing and cashiering are conducted as per the required standards.
  • Lead by example through a 'hands on' approach in order to motivate and coach the team to excel on a daily basis.
  • Deputise in the absence of the Assistant Manager and Manager and be responsible for opening/closing.
  • Participate or lead team meetings and/or training sessions
  • Assist in induction and on the job training
  • Comply with all statutory and company health and safety, fire, bomb and security regulations
  • Ensure job required certificates are kept up to date


  • Hotel school diploma or equivalent
  • 4/5 star hotel experience
  • Previous similar experience is essential
  • Food and wine knowledge
  • Excellent interpersonal skills
  • Complaint handling/Problem solving
  • Team Player
  • Leads by example


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