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Vacancy details

SD-2834 - In Room Dining Supervisor

Berkshire
SD-2834
21,464

In Room Dining Supervisor (Room Service) £21464pa

This hotel is one of the worlds leading and most iconic venues. It is a renowned leader in the hospitality industry and has an outstanding reputation for service and excellence as well as talent development. The hotel has a rich history and plays host to royalty, world leaders as well as guests looking for a luxury stay. Today employees pride themselves on being innovative, inspirational and going the extra mile.

As In Room Dining Supervisor you will be the single most important communication position in the department, you will be defining the guest experience. Making sure that orders are taken accurately, delivered to an exceptionally high standard, quickly and efficiently.

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following. An example of your duties is as follows:

  • To be responsible for charging all food and beverage and miscellaneous items in the department
  • To answer telephones, assist and take orders and requests correctly, recommending and selling as appropriate
  • To process laundry and fill out paper work
  • To polish shoes to standard and military
  • To up sell to guests and help guests make a full selection of our products
  • To issue guest orders or requests to waiters or butlers in absence of managers
  • To monitor timing of all orders and advise management of any delays or problems occurring
  • To contact guests if there are delays or challenges with an order, with managers input
  • To check orders for quality and presentation where possible when leaving the floor in absence of managers
  • To prepare all documentation for mini bar waiters
  • To offer butler service to suite guests if required
  • To know where to have clothing item repaired
  • To operate all computer systems in accordance with the correct operating standards/

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