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Vacancy details

SS-2583 - Guest Service Co-Ordinator (Receptionist)

Berkshire
SS-2583
18,000

Juice Hospitality are recruiting a receptionist on behalf of what we would describe as a luxurious, bespoke, one of a kind type of hotel in more ways than one.

Front of house we are looking for someone with exceptional presentation skills who can host guests, provide a seemless service from arrival to departure. This is not a generic "reception desk" kind of role. We are looking for someone who can manage guest check ins but also be a point of contact,  going the extra mile, anticipating their needs, using their intuition to think around issues/offer alternative solutions if an initial desire cannot be met.  

Main Duties for receptionist :

Scope:

Providing exceptional guest experience by anticipating guests' needs and ensuring a seamless service is delivered from arrival through to departure.

Main Duties for this reception role:

  • To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.
  • To perform a seamless check in
  • To perform a seamless check out
  • Check in / Checkout and cashiering duties
  • Exceeding guests' expectations by providing a discreet and personalised service
  • To be intuitive to guests needs, always offering an alternative if the first outcome cannot be achieved
  • To provide detailed knowledge of the area, promote hotel services and endeavour to make the guests' stay as memorable as possible
  • Promote hotel service and facilities to our guests
  • To take reservation calls outside of office hours when needed
  • To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable
  • To ensure that guest requests for transportation within the estate are delivered in a timely fashion
  • To drive buggies in a safe manner around the estate

Receptionist Requirements:

  • Natural desire to serve and exceed guests' expectations
  • Innovative and insightful with a keen eye for detail
  • Consistent, composed and controlled approach
  • Good written and spoken English
  • IT literate, Opera reservations
  • Flexibility in attitude, approach and working hours (to include nights)
  • Previous experience in similar position desirable
  • Full UK/EU driving licence
  • The right to work in the United Kingdom

In return this client offers you a generous starting salary, annual reviews, a benefits package that is very competitive, great employer reviews and a very real opportunity to join a company you will want to stay and progress with.

 

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